Terms & Conditions

Shipping

Once we receive payment from you via Paypal or credit card, we will process your order. We ship stock items the next business day after we receive payment. For non-stock items, we show expected production time in the product listings. Lots coming out of production are shipped first-come, first-served.

Lost Shipments

If your address is considered residential by UPS, they will leave the package for you at your door. If you want delivery to require a signature, please call us to place your order. Autohauler Supply is not responsible for packages left unattended after delivery. We'll file a UPS claim for you, but if their records show that it was delivered, the odds are not in your favor.

Short version: If you're concerned about theft, make sure someone is there to receive the shipment for you. We will not ship a second order to you free of charge if someone steals a box off your doorstep.

Damaged Shipments

If a shipment arrives damaged, please inspect contents and let UPS driver know of any products damaged or missing if he is still there. Please also notify us immediately so we can file a claim with UPS.

Returns

Make sure you order the right part! If you have any questions, ask before you order.

Must be made by original buyer within 30 days of purchase.
May be subject to up to a 20% re-stocking charge or higher, depending on the manufacturer.
(Most are pretty cool about returns, but some are significantly "less-than-cool" and charge high fees.)
Credit will only be given for merchandise returned in salable condition.

If you need to return something for credit or refund, make sure you call 866-855-4285. Many manufacturers require a Return Materials Authorization number to log the item and put it back into inventory.
Any refunds will be processed within 24 hours after warehouse has inspected the returned items and put them back in stock.
NEW! We now also offer to issue a call tag for your return and deduct the shipping cost from your refund letting you take advantage of our UPS discounts. The cost we deduct will be the same as what you paid for the shipping on the original order.

Payments and Refunds

Your credit card will be charged immediately when you place an order. Any refunds will be processed within 24 hours. Please note that it can take a few days before your credit card company shows the refund. We reserve the right to refuse any order in which case we will issue a full refund.

Legal

Please note that by using this site, you understand and agree that Clackamas County has jurisdiction over any cases that arise, directly or indirectly as a result of your use of this site.